About us
Your relationship with us is
the centre and focus of our service
Malcolm Macbeth started his family business in the early 1990s. Macbeth retains the feel of a family business, but we’ve grown way beyond that. What we’ve always done for our clients is replace risk with reassurance.
The world of insurance is tedious, complex and confusing
Undetermined and unknown risks. A never-ending stack of policies to cover your life and your business. The growing cost of intangible what ifs. Not to mention financial planning for the future. If you’re feeling exposed to risk, there’s little wonder. Our goal is to relieve any unnecessary stress and anxiety, and has been for over 30 years. We want to let you get on with your life, and your businesses – reassured with the knowledge that we’re here for you.
Macbeth Life : What our employees love about working here
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Our story
From Tilehurst roots to a 75-person business.
The next chapter of the page should feel like a journey, not a stack of blocks. This timeline brings the milestones forward with a more dynamic rhythm while keeping Macbeth's history clear and easy to scan.
1992
Macbeth Insurance Brokers is founded by Malcolm Macbeth.
1992
The first office opens on School Road, Tilehurst.
1992
Paul Macbeth starts working part-time in the business at 14, beginning his career in insurance.
1996
Founder Malcolm Macbeth passes away.
1997
MS Macbeth Ltd is established, continuing Malcolm's legacy.
2000
Ben Butler joins the company as an office junior at 16.
2002
Macbeth Premium Finance launches.
2009
Macbeth achieves Chartered Insurance Broker status.
2014
The Financial Services arm joins the business.
2016
Head office relocates to Arlington Business Park, Theale.
2019
Macbeth acquires Cassey Miller James.
2021
Macbeth acquires Peter Lole Insurance Brokers.
2021
Paul Macbeth becomes CEO and Ben Butler is appointed Managing Director.
2021
Macbeth appears in the UK Top 100 Insurance Brokers for the first time.
2022
The team reaches 50 employees.
2023
Macbeth launches a rebrand after 30 years, including a new logo and website.
2023
A second office opens in Marlow.
2025
Macbeth is shortlisted at the UK Broker Awards for Claims Team of the Year and High Net Worth Broker of the Year.
2026
Macbeth acquires Insurance Services Surrey.
2026
The team reaches 75 employees.
Vision and mission
Fresh thinking, honest advice and a clear direction.
This section should stand apart visually, which is why the vision and mission land as two illustrated cards rather than more body copy blocks.
Vision
Be the go-to partner in the Thames Valley.
Our vision is where we want to go. It generates the drive, energy and fresh thinking that the Macbeth team is known for. The destination is clear: to be the go-to insurance and employee benefits provider in the Thames Valley.
Mission
Protect your world and exceed expectations.
To protect your world, reduce your risk and exceed your expectations: giving honest, principled advice when you need it. That mission keeps the page grounded in client value rather than company biography alone.
You can leave it to Macbeth to protect your world and reduce your risk. The blend of insurance, employee benefits and financial advice is designed to free up your time while giving you clearer, more confident decisions.
Macbeth in numbers
Impact, growth and service at a glance.
The strongest version of this section mixes commercial scale, client service and community impact instead of reading like a finance slide. The top line stays quick to scan, while the detail cards add substance.
4,586
Clients protected
7,968
Policies placed
£41.9m
Gross written premiums
2
Office locations
2-3 yrs
Longer retention after claims
5-star
Service feedback
76
People on the team
£24,072
Raised for charity
Business growth and reach
- Hedron Network and BIBA members
- Freight and Hauliers specialist team, BIFA approved
- Expanded through careful acquisitions, not noise
Client satisfaction
- Joined-up claims and account management under one roof
- Dedicated account managers, not call-centre queues
- Advice based on fit, not price alone
Team and community
- 73% of the management team are women
- 3 apprenticeships supporting future talent
- Community support remains part of the brand story
OUR PROMISE
Expert advice, when you need it.
You can leave it to us to protect your world and reduce your risk. We’ll give you principled advice when you need it, and we’ll use our expertise to think about the things you don’t. We’ll free up time for you to get on with your business. Our special blend of insurance and financial advice will protect your whole world.
So that’s the what (we do), but it’s the how that separates Macbeth from the rest.
30+ years
Helping clients trade uncertainty for reassurance.
Direct access
Dedicated account managers, no call centres.
In-house support
Advice, expertise and claims all under one roof.
01
Cover that fits
We won't simply recommend solutions based on price, we'll recommend it based on your individual needs. This is how to avoid paying for too much, or too little cover.
02
Direct access
You'll have a dedicated Macbeth account manager whom you can call directly. No call centres. Just us, all in-house so we can offer our best-in-class service.
03
Joined-up protection
We can cover every aspect of your home, and your business. Do you know what is and isn't covered? What's your exposure to risk? Don't worry, that's our job. Leave the risk to us.
Mandy Everest
Client Manager
“We’re fun, professional, motivated - a team in all senses of the word. Macbeth really care about their people, and the directors are always quick to congratulate you if you’ve dealt with a particular problem effectively or gained new business.”
Paul Macbeth
CEO
“Our people are committed to our culture and our philosophy. This is a special business, full of special people, and I’m incredibly proud to lead it.”
Our business isn’t really about insurance and finances
Honestly, it’s about people and relationships. We love to meet face-to-face and chat and talk and question and discuss things with you. Getting to know about you, your family and your business is vital to ensure you’re properly protected. It’s not about things, or stuff. It’s not about this policy, or that. It’s about finding what you need and making sure you get it, and we’re great at that. It’s why so much of our business comes from referrals.
I’m well aware that you need to trust your insurance provider and financial adviser. And I've always preached - and practised - open, honest business, conducted with integrity. Trust builds. This is how.
WHY CLIENTS STAY WITH MACBETH
We don't simply recommend solutions based on price
Often that won’t provide appropriate protection. We’ll recommend it based on your needs. This is how you avoid inadequate cover, or paying for cover you don’t need. We’ll always be open about the costs, but we’re not driven by price.
With Macbeth you’ll have a dedicated account manager whom you can call directly. No call centres. Just us. We have our own claims department working closely with our account managers.
READY TO REVIEW YOUR COVER?
Risk Less.
Feel sure about what is covered.
Our expertise, advice, and claims are all in-house because it allows us to offer best-in-class service to you.
We can cover every aspect of your home, and your business – even as home/work is beginning to blend these days. Do you know precisely what is and isn’t covered? Home, contents, vehicles, business assets… How exposed to risk are you? Don’t worry, be reassured. That’s our job. You live your life. And leave the risk to us.